01
Start a return request
Contact us as soon as possible with the invoice or order reference, product name, serial number where applicable, and photographs or video showing the issue. We will acknowledge the request and explain the inspection, collection or return step that applies.
Contact WIDE WAY COMPUTERS TRADING L.L.C at info@widewayme.com, +971 55 166 2524, or visit Office No M05, FNC Building, Al Raffa Street, Bur Dubai, P.O. Box 118467, Dubai, UAE.
02
Damaged, defective or incorrect products
If a product arrives damaged, incomplete, defective or materially different from the confirmed order, we will assess it and provide the remedy required by applicable UAE law. Depending on the facts, this may involve repair, replacement, exchange or refund. Keep the product, accessories, packaging and order documents until the assessment is complete.
03
Change-of-mind requests
We do not publish a single change-of-mind period for every product because large screens, specially sourced items and standard stock may have different terms. Ask the sales representative for the written return terms that apply before finalizing an order, and contact us before sending a non-defective product back. This does not limit rights that cannot legally be excluded.
04
Refund processing
When a refund is approved, we will confirm the amount, method and expected processing time in writing. Bank or payment-provider processing after we issue a refund is outside our direct control. Delivery or installation costs are handled according to the reason for return and applicable law.
05
Your UAE consumer rights
Nothing in this policy removes a mandatory remedy or protection available under UAE consumer law. The official resources below explain consumer rights and routes for assistance.