01
Coverage is confirmed before purchase
Warranty period, provider and coverage can vary by brand, model and UAE supply route. Before an order is finalized, ask the sales representative to confirm the warranty that applies to that exact product. The confirmed invoice, warranty card or order documentation governs the commercial warranty supplied with the product.
02
Requesting warranty support
- Send the invoice or order reference, model, serial number and a clear description, photograph or video of the fault.
- We will advise whether the next step is remote troubleshooting, inspection, an authorized service route, repair assessment or replacement review.
- Back up recordings and remove private account access where practical before handing over a camera or storage device for service.
03
What may affect commercial warranty coverage
Coverage is assessed under the warranty terms supplied with the order. Those terms may distinguish manufacturing defects from accidental damage, misuse, unsuitable power, unauthorized modification, normal wear, consumable batteries, incorrect installation or environmental exposure outside the product rating. We will not decide the outcome before the product and applicable terms are reviewed.
04
Statutory rights
A commercial or manufacturer warranty is additional to mandatory consumer rights. This page does not exclude obligations or remedies that apply under UAE law.
Contact WIDE WAY COMPUTERS TRADING L.L.C at info@widewayme.com, +971 55 166 2524, or visit Office No M05, FNC Building, Al Raffa Street, Bur Dubai, P.O. Box 118467, Dubai, UAE.